At Zachary Explores, we value your satisfaction and aim to provide quality products for every adventure. If you are not completely happy with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
Returns are accepted within 1–3 days of receiving your order. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received.
- You must provide proof of purchase (order confirmation or delivery slip).
2. Return Process
To initiate a return, contact us at [email protected] within 1–3 days of delivery. Our team will guide you through the steps to complete the return.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval status. If approved, your refund will be issued through Cash on Delivery policy.
4. Exchanges
If you received a defective or incorrect item, please contact us within 1–3 days of delivery. We will arrange for a replacement after confirming the issue.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked at the time of purchase.
6. Contact Us
If you have any questions about this policy, reach out to us at [email protected]. We’re here to help.